FAQs

Can I customise my flower arrangements?

Yes! While we offer beautifully curated seasonal arrangements, we’re happy to accommodate preferences or special requests. Just let us know!

What areas do you deliver to?

We deliver across Sydney

How does delivery work?

Our flowers are delivered fresh to your doorstep on your chosen schedule. We take care to ensure each arrangement arrives in perfect condition.

Can I pause or cancel my subscription?

Absolutely. You can pause, skip a delivery, or cancel your subscription at any time with no extra charges. Manage your preferences through your account.

What should I do if my flowers arrive damaged?

We strive for perfect deliveries, but if your flowers arrive damaged, contact us within 24 hours, and we’ll make it right with a replacement or refund.

Do you offer same-day or next-day delivery?

While our subscription services are scheduled, we do offer same-day or next-day delivery for special occasions when possible. Please contact us for availability.

Can I gift a subscription to someone?

Yes, a Flower Fairy subscription makes a wonderful gift. Simply select the “Gift Subscription” option at checkout and add the recipient’s details.

How do I care for my flowers?

Each arrangement comes with simple care instructions to help your flowers stay fresh for as long as possible.